This Privacy Policy describes how SA Products Ops LLC ("SA Products Ops," "we," "us," or "our") collects, uses, discloses, and otherwise processes information when you visit or use our websites (including saproductops.com and any associated subdomains), our web and mobile applications, and our related professional services (collectively, the "Services").
We provide the Services primarily to businesses (SMB and enterprise). If you use the Services on behalf of a business, "you" includes you and that business.
Privacy Contact: privacy@saproductops.com
The Services are intended for business use and are not directed to children, and we do not knowingly collect personal information from children under 13.
When we provide Services to a business customer (a "Customer"), we may process data the Customer submits to the Services or makes available to us (including via integrations), such as contact lists, customer communications, customer relationship data, message content, and related metadata ("Customer Data"). Customers control what Customer Data is provided, how it is used in the Services, and who it is sent to.
We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties (including Customers and service providers).
Depending on how you interact with the Services, we may collect:
We may automatically collect:
We use cookies and similar technologies (including pixels, tags, SDKs, and scripts). Given how the Services operate, we may use a wide range of analytics and advertising tools to measure performance and improve marketing.
We may collect information from:
We use information to:
The Services may use machine learning and large language models ("LLMs") to process text-based information, including communications content and conversation context (for example, to classify messages, draft suggested responses, route conversations, summarize threads, detect intent, automate workflows, and improve lifecycle operations).
To provide these capabilities, we may share certain data (which may include phone numbers, message content, and related metadata) with third-party service providers and subprocessors, including vendors that provide AI/LLM functionality, communications infrastructure, analytics, and security tooling. These providers process data on our behalf under contractual restrictions designed to protect it.
Important: AI features may produce outputs that are probabilistic and may contain errors. Customers are responsible for reviewing outputs before use where accuracy is important.
Depending on your configuration and use:
You and our Customers are responsible for ensuring you have the rights, permissions, and lawful basis to collect, share, and process any recordings or transcript content, including providing any legally required notices and obtaining any required consents.
Some Services enable Customers to send communications (including SMS/text messages) to their end users, leads, or customers.
In these cases:
We may disclose information as follows:
We share information with vendors that help us operate the Services (hosting, analytics, AI/LLM providers, communications and messaging providers, customer support tools, monitoring/logging, authentication, payments via Stripe, and similar services). These parties process information on our behalf under contractual restrictions.
We may share information with employees, contractors, and advisors who need it to perform work for us, subject to confidentiality and access controls.
We may allow third parties to collect identifiers and usage data via cookies/pixels for analytics and advertising measurement and optimization. Under some privacy laws, this may be considered "sharing" even if no money is exchanged.
We may disclose information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We may disclose information to comply with law or legal process, respond to lawful requests, protect rights and safety, prevent fraud/abuse, and enforce agreements.
SMS opt-in consent and related records (such as the fact and time of opt-in, and consent metadata) are used to operate messaging features and to help demonstrate compliance with applicable messaging requirements.
You can control cookies through your browser settings and, where available, our cookie preference tools. Disabling cookies may limit some functionality.
We may use third-party advertising and analytics technologies. If you are a California resident, you may have the right to opt out of "selling" or "sharing" (see Section 11).
You can opt out of promotional emails via the unsubscribe link or by contacting privacy@saproductops.com. You may still receive non-promotional messages (billing, security, service updates).
We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect the Services.
Retention periods vary by data type and use case. If you request deletion, we will generally honor requests to the extent feasible and lawful, subject to exceptions (e.g., security logs, legal obligations, dispute resolution, backup/archival systems, and contractual requirements).
This section applies to California residents and supplements the rest of this Policy.
In the last 12 months, we may have collected:
We use personal information for the purposes described in Section 3 (providing the Services, security, analytics, marketing, and advertising).
We disclose information to service providers/subprocessors, contractors, analytics providers, communications providers, and advertising partners as described in Section 7.
We do not sell personal information for money. However, our use of third-party cookies/pixels for advertising and analytics may constitute "selling" or "sharing" under California law.
You may opt out via:
Subject to exceptions, California residents may have rights to request access, deletion, and correction, and to opt out of sale/sharing.
To submit a request, contact privacy@saproductops.com.
We will not discriminate against you for exercising your rights.
We do not intentionally collect sensitive personal information as defined by California law. Please avoid submitting sensitive personal information unless we explicitly request it in writing for a legitimate purpose.
We do not intentionally collect sensitive personal information (such as government IDs, health information, biometric identifiers, or precise geolocation). If you or a Customer submits sensitive personal information through the Services, you do so at your discretion. Please do not submit sensitive personal information unless we explicitly request it in writing for a legitimate purpose.
Depending on your state of residence, you may have additional rights regarding access, deletion, correction, and opting out of certain targeted advertising. Requests can be submitted to privacy@saproductops.com.
We primarily offer the Services to U.S. Customers and may not make the Services available in all jurisdictions. If we expand internationally in the future, information may be processed and stored in the United States and other countries where we or our service providers operate. These locations may have different data protection laws than your jurisdiction.
Where applicable law requires, we will take steps designed to support cross-border transfers and vendor processing consistent with those requirements (for example, via contractual protections with service providers and subprocessors).
The Services may link to or integrate with third-party websites and services. Third parties' privacy practices are governed by their own policies, and we are not responsible for their practices.
We use commercially reasonable administrative, technical, and organizational measures designed to help protect information, including access controls and multi-factor authentication for administrative access.
No system is 100% secure, and we cannot guarantee absolute security.
We may update this Policy from time to time. We will update the "Last Updated" date and may provide additional notice where required by law.
If you have questions or requests about this Policy or our