These Terms of Service ("Terms") govern your access to and use of the websites, applications, and related services offered by SA Products Ops LLC ("SA Products Ops," "we," "us," or "our"), including saproductops.com and any associated subdomains, our software platform, and related professional services (collectively, the "Services").
By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company or other entity (a "Customer"), you represent and warrant that you have authority to bind that entity, and "you" refers to that entity.
If you do not agree, do not use the Services.
The Services are intended for business use. You may not use the Services if you are under 18 (or the age of majority where you live).
Our Privacy Policy describes how we collect, use, and share information, including the use of AI/LLMs and service providers. By using the Services, you agree to our Privacy Policy.
Privacy Contact: privacy@saproductops.com
You must provide accurate registration information and keep it updated. You are responsible for:
We may support role-based permissions; you are responsible for configuration and user authorization.
You represent and warrant that you have all rights, permissions, and lawful basis necessary to provide Customer Data to us and to instruct us to process it.
Unless we expressly agree in writing, you will not submit:
We may suspend features or access if prohibited data is processed in a way that increases risk.
Certain Services enable messaging and outreach (including SMS/texting) on behalf of Customer.
Customer is solely responsible for compliance with all laws, regulations, and industry rules applicable to communications and outreach (including but not limited to consent requirements, opt-outs, suppression lists, content restrictions, and carrier policies). Customer represents it is authorized to contact recipients and to instruct us (and our service providers) to process phone numbers, message content, delivery status, opt-out status, and related metadata to deliver messages and operate the Services.
We may suspend messaging features if we believe your practices create legal, regulatory, carrier, platform, or reputational risk.
Customer controls and is solely responsible for the content, timing, targeting, frequency, and legality of messages sent using the Services. Customer is the "sender" and/or "initiator" of messages for purposes of applicable law. SA Products Ops acts solely as a service provider that processes and transmits messages based on Customer's instructions and configurations.
Customer represents and warrants that it has obtained and will maintain all rights, permissions, and consents required to contact each recipient (including, where applicable, prior express consent and/or prior express written consent), and that Customer's messaging practices comply with all applicable laws, regulations, carrier requirements, and self-regulatory standards.
Customer will maintain records sufficient to demonstrate such consent and authorization (including the consent language, method, date/time, and source) and will promptly provide reasonable evidence of consent upon request.
Customer is responsible for ensuring that opt-out requests (including "STOP" or similar keywords) are honored promptly and that recipients who opt out are not messaged again except as permitted by law. Customer is responsible for maintaining and using suppression lists, honoring applicable "do not contact" requests, and complying with time-of-day and frequency requirements.
Without limiting Customer's indemnification obligations, Customer will defend, indemnify, and hold harmless SA Products Ops and its affiliates and personnel from and against any claims, demands, actions, or proceedings arising out of or relating to Customer's messaging activities and instructions, including alleged violations of the Telephone Consumer Protection Act (TCPA) or similar state laws, carrier policies, or advertising/marketing rules, except to the extent a claim is finally determined to have been caused by SA Products Ops' gross negligence or willful misconduct.
SA Products Ops may refuse, suspend, or limit messaging features or specific campaigns immediately if we reasonably believe Customer's practices, content, lists, or instructions create legal, regulatory, carrier, platform, security, or reputational risk.
The Services may use machine learning and large language models ("LLMs") to process Customer Data and generate Output (e.g., classification, routing, summarization, suggested replies, enrichment, workflow automation).
By using the Services, you consent to SA Products Ops and its service providers:
as configured by Customer or its users.
This may include AI-assisted messages to you, and AI-assisted messages sent on Customer's behalf to Customer's contacts/end users, consistent with Customer's instructions and settings.
AI Output may be inaccurate or incomplete. You are responsible for reviewing and validating Output before relying on it, especially for legal, compliance, financial, employment, medical, or other high-stakes decisions.
To provide AI and messaging functionality, we may share data (including phone numbers and message content) with service providers/subprocessors under contractual restrictions (see Privacy Policy).
If the Services provide recordings or transcripts (or you enable them), you represent and warrant that you have all rights and consents required to record, transcribe, store, process, and share the content, including providing any required notices.
We may maintain logs and audit trails for security, support, compliance, and product improvement.
The Services may integrate with third-party services (e.g., CRMs, communications providers, enrichment providers). Your use of third-party services is governed by their terms, and we are not responsible for third-party systems or outages.
You agree to pay fees specified in an order form, statement of work, online checkout, or other written agreement ("Order"). Payments may be processed by third-party payment processors. Fees are exclusive of taxes unless stated otherwise. We may suspend access for non-payment. Refunds (if any) are governed by the applicable Order/SOW.
You may not:
We may investigate and suspend or terminate access for violations.
We own the Services and all related IP, excluding Customer Data. Subject to these Terms and any Order, we grant Customer a limited, non-exclusive, non-transferable right to use the Services during the term.
Customer retains ownership of Customer Data. Customer grants us (and our service providers) the rights necessary to host, process, transmit, and display Customer Data to provide, secure, and improve the Services and to carry out Customer's instructions.
Feedback may be used by us without restriction or compensation.
Each party may receive confidential information from the other. The receiving party will protect it using reasonable care and use it only to perform under these Terms and applicable Orders, except as required by law.
These Terms remain in effect while you use the Services and, for paid Services, as specified in your Order. We may suspend access immediately to address security incidents, legal compliance concerns, suspected fraud, excessive risk, or violations. Upon termination, your right to use the Services ends, and we will handle Customer Data as described in the Privacy Policy and applicable Orders, subject to legal/technical constraints.
THE SERVICES (INCLUDING AI OUTPUTS) ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLIANT. YOU ARE RESPONSIBLE FOR YOUR USE OF THE SERVICES AND OUTPUTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Customer will defend, indemnify, and hold harmless SA Products Ops and its affiliates and personnel from claims arising out of:
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles, except as otherwise required by applicable arbitration law.
For any court proceedings permitted under these Terms (including to enforce an arbitration award), the exclusive venue will be the state or federal courts located in Delaware, and each party consents to jurisdiction and venue there.
Except for the limited exceptions in Section 18(C), any dispute, claim, or controversy arising out of or relating to these Terms or the Services (each, a "Dispute") will be resolved by binding arbitration on an individual basis, not in court.
YOU AND SA PRODUCTS OPS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
The following disputes may be brought in court:
Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules (or, if Customer is a small business and those rules are unavailable, the most applicable AAA business rules), as modified by these Terms.
The seat of arbitration will be Delaware. Hearings may be conducted by videoconference unless the arbitrator determines an in-person hearing is necessary.
To improve efficiency where similar claims are brought: if 25 or more similar demands are filed against SA Products Ops by the same or coordinated counsel, the parties agree to a batching process (e.g., groups of up to 10) and a bellwether procedure before the remainder proceed, as permitted by the applicable AAA rules.
Each party bears its own attorneys' fees and costs unless the arbitrator awards fees under applicable law or an applicable Order/SOW.
This arbitration provision survives termination of these Terms.
We may update the Services and these Terms from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice. Continued use after changes take effect constitutes acceptance.
Questions about these Terms: privacy@saproductops.com